UAEPETS.com guarantees live arrival on all of our pets. We guarantee that our animals will arrive alive and in outwardly good health.

Please inspect your animal(s) within 4 hours of arrival. We must be notified within 4 hours of any shipment as to the nature of your issue. If an animal does arrive in an unsatisfactory condition, please e-mail us a picture of the animal and a description of what is wrong. We are very easy to work with and want you to be happy with your new animal.

UAEPETS.com will never knowingly deliver an animal to any city where that animal is not allowed by law. It is up to you, the buyer, to fully know your local laws and regulations.

UAEPETS.com is not responsible for any veterinary expenses if one of the animals we sell falls ill. If you take any animal to a veterinarian, you do so completely at your own expense.